How can a member get a new card?
How can a member find local doctors?
How can a member change their doctor (primary care provider)?
Can a member see a new doctor before receiving a new card?
Yes, a member may use his/her current card until they receive their updated card by mail.
Are referrals needed for substance abuse or vision providers?
No, members may see these providers for routine visits without the need for a referral.
How can I get transportation?
How can I submit a complaint or grievance?
Contact MedStar Family Choice Member Services at 888-404-3549. To submit a complaint or grievance in writing, please mail the information to:
Denial and Appeals Department
5233 King Ave, Suite 400
Baltimore, MD 21237
Information current as of: