Please contact MedStar Family Choice if you have any questions or concerns about the services we provide.
If you are already a member and have any questions, please call 888-404-3549, Monday through Friday, from 8:30 a.m. to 5:00 p.m. To have your issues addressed, please call during normal business. You may leave us a non-urgent message after hours. Calls received after normal business hours will be returned the next business day.
If you are deaf or have trouble hearing a TTY line is available at 800-508-6975. In addition, members may access Maryland Relay Service.
If you do not speak English, you may contact Member Services toll free at 888-404-3549 to request assistant through an interpreter. This service is available to you free of charge.
Case Management Department
If you have questions about the services we provide or about utilization management issues, please call our Case Management department at
800-905-1722, option 2. We are available Monday through Friday, from 8:30 a.m. to 5:00 p.m. Any voice messages received outside of normal business hours will be addressed the next business day.
Information current as of: