You may check claims status online 24/7. Register for access here.

For additional information on the status of your claims, please call our Provider Customer Service Line at 800-261-3371, which is available Monday through Friday, 8:30 a.m. - 5:00 p.m.

Effective January 1, 2023, MedStar Family Choice will have a new provider portal in place to view claims:

Please be advised you will need to enroll in this new provider portal. For instructions on how to complete your initial log in, please see the What’s New in 2023 section on our Provider Resources page.

For additional help, providers can contact Provider Customer Service at 800-261-3371 and/or MedStar Family Choice Provider Relations at
800-905-1722, option 5 to request assistance.

Information current as of: