Provider Relations

The MedStar Family Choice Provider Relations Department values our Provider Network, and our staff is available to assist network providers with education, inquiries, questions, problems, and concerns by phone (800-905-1722) or fax (855-600-3077).

MedStar Family Choice Provider Relations Representatives work very closely with our providers to keep you informed about MedStar Family Choice MCO and our provider network. We also provide orientations for all new providers and refresher orientations for current providers.

The Provider Relations Department will complete a site audit within 30 days of receipt of the Credentialing Department’s request for new providers at a new office location(s).

The Provider Relations Department will also complete a site audit when a request is received to add a new office location to an existing provider’s record prior to any patients being seen at the location and if we receive member complaints regarding an office location.

In addition, representatives also drop by our network provider offices to deliver updates and assist with any MedStar Family Choice concerns.

Contact Us

The Provider Relations Department is available to take your calls Monday through Friday, 8:30 a.m. to 5 p.m. on the MedStar Family Choice Provider Telephone Line at 800-905-1722, option 5 or email us at [email protected]. You may also fax us at 855-600-3077. Messages and faxes received will be addressed within one business day.

Please call us at this number for the following inquiries:

  • To verify provider participation with MedStar Family Choice
  • To voice a member concern
  • To obtain MedStar Family Choice Provider Manual and other reference materials
  • To learn about MedStar Family Choice policies and procedures
  • To assist with any questions or concerns you have regarding MedStar Family Choice

EPSDT Certification

We encourage all of our participating providers who see Medicaid patients under the age of 21 to become EPSDT certified through the Maryland Healthy Kids Program. Any primary care physician providing services to a Medicaid recipient under the age of 21 is subject to an audit through the Maryland Healthy Kids Program. Learn more here.

Have questions? Call us!

Referral and Authorization Questions
Care Management Dept.
Fax 410-933-2274 or 888-243-1790

Claim Information
Processing Center
800-261-3371 or view claims information online

Eligibility Status
MedStar Family Choice Customer Services Dept.  
800-261-3371 or

The Provider Relations Contacts (PDF) document will locate your Provider Relations Representative.

Information current as of: 11/13/21