Benefits FAQ

How can an enrollee get a new card?

To order a new card, contact MedStar Family Choice-DC Enrollee Services at 888-404-3549.

How can an enrollee find local doctors?

Contact MedStar Family Choice-DC Enrollee Services at 888-404-3549, or you can review a listing of in-network doctors using our Find A Provider website.

How can an enrollee change doctors?

To change doctors, call MedStar Family Choice-DC Enrollee Services at 888-404-3549. A new insurance ID card with your new doctor listed will be mailed to you within 10 days.

Can an enrollee see a new doctor before receiving a new ID card?

Yes, an enrollee may use his/her current ID card until the updated card is received by mail.

I am a new enrollee with MedStar Family Choice-DC effective October 1st, 2020.
Can I continue to see my current providers?

All new MedStar Family Choice-DC enrollees can continue to see their current doctors through December 31st, 2020.  Please call our Enrollee Services team at 888-404-3549 to confirm your selected doctors for 2021.

How can I get transportation?

Enrollees are eligible for transportation to routine and urgent health services. We also offer transportation to community resources including:

  • Employment assistance services
  • Housing assistance
  • Food access services
  • New mother/new parent support and health plan baby showers
  • Support groups
  • Quit smoking programs
  • Community wellness events
  • Enrollment/renewal of medical benefits

If you need to schedule transportation, please call 866-201-9974 24 hours a day/7 days a week.

Do I need a referral to see a specialist?

To see a specialist MedStar Family Choice-DC requires a referral from your PCP. This allows MedStar Family Choice-DC to ensure that our enrollees receive the proper care or treatment. A referral is not required for urgent care visits, OB/GYN visits, dental visits, vision visits, mental health and substance use services.

What if I am unsure about the level of care needed to treat an illness or injury?

Our 24/7 nurse advice line can help direct you to the care you need any time of the day or night. Call us at 855-798-3540.

  • To speak with a nurse about care for an illness or injury
  • To listen to the audio health library and learn about health conditions that may concern you or your family





Information current as of: 10/19/20