Case Management Department
MedStar Family Choice has a dedicated staff of nurses, social workers and wellness care coordinators that can assist your office with utilization management issues (such as obtaining pre-authorization), care coordination, and case/disease management services.
You may contact us Monday through Friday from 8:30 a.m. to 5:00 p.m. at 800-905-1722 or 410-933-2200. The fax number for case/disease management and utilization management is 410-933-2274. The fax number for a wellness care coordinator is 410-933-2264. Any faxes or phone messages left outside of normal business hours will be addressed the next business day.
Visit the Case Management Services webpage for more information on the different types of telephonic case management services offered for MedStar Family Choice members.