PROVIDER SATISFACTION SURVEY
2017 Final Report (Based on 2016 Data)
Each year, the Maryland Department of Health (MDH) contracts with a vendor to conduct a provider satisfaction survey on behalf of MedStar Family Choice. The results are then forwarded to the Quality Improvement (QI) Department for review.
Overall provider satisfaction with MedStar Family Choice (MFC) rated 83.2% in 2017, which is a 5% increase from 2016. This rating exceeded the Maryland Managed Care Organization (MCO) average by 8%. In addition, 95% of surveyed providers would recommend MFC to their patients and 93% would recommend MFC to other providers, which exceeded the Maryland MCO average by more than 8%.
The state also asks doctors different questions. Each question gets a score. Those scores then turn into measures. MedStar Family Choice compares measures every year. Then we try to make the low scores better.
MedStar Family Choice Opportunities for Improvement for 2018
MedStar Family Choice reviewed the survey for 2017. We plan to:
- Conduct calls to Member Services and providers to address customer service
- Look for more doctors and specialists
- Teach providers about ways to treat you better
- Teach our members more about our programs
- Survey members during the year