MedStar Health Locations Are Safe and Ready to Serve You
Many of us are experiencing fear and anxiety about the COVID-19 pandemic, especially when seeking medical care. MedStar Family Choice wants to make sure you don’t delay your medical needs or ignore symptoms. Early detection and treatment are important to effective care. MedStar Health has put a great deal of effort, time, and attention into protecting you while providing the care you need in the most appropriate and safe setting. Click here to learn more about how MedStar Health is protecting patients during this pandemic.
COVID-19 Antibody Testing
MedStar Family Choice will approve testing for antibodies to the SARS-COVID-19 coronavirus only under certain clinical conditions. Although antibody testing is now available, numerous manufacturers have produced tests of various quality. A positive antibody test does not indicate immunity. Contact your primary care provider for additional information on antibody testing.
MedStar eVisit is available 24/7
Did you know you can speak to a medical professional about Coronavirus (or any other illness) at no cost from your smartphone or computer? Click here to learn more about our MedStar eVisit service.
COVID-19 Symptom Checker
In an effort to protect you and your family, we encourage MedStar Family Choice members to use our COVID-19 symptom checker by clicking here or texting COV19 to 77877. Our interactive health chat allows you to assess your risk based on your symptoms and potential exposure, then directs you to appropriate options for further evaluation where needed. You can also view information related to prevention, travel, self-quarantine, and sign-up to receive ongoing updates and alerts about the coronavirus. If you are experiencing a medical emergency (such as severe shortness of breath, chest pain or altered mental status), please call 911 and request an ambulance.
COVID-19 Contact Tracing
Contact tracing identifies people who may have come into contact with someone with an infectious disease. This process begins with a phone interview of the positive COVID-19 patient. During the interview, the contact tracer asks about the patient’s close contacts, where they have gone recently, and any symptoms. The identity of the positive COVID-19 patient will be kept confidential. This process is to help stop the spread of COVID-19. For the health and safety of everyone, please share what you can if you receive a call from a contact tracer. Whether you had or have COVID-19 or you have been around someone with the virus, it is important to share this information. Click here to learn more about contact tracing.
Please see the warning about chloroquine and hydroxychloroquine. These medications may or may not help Coronavirus patients get better faster. But it is easy to overdose on them.
Do you need to reach the HealthChoice Helpline?
Due to the state of emergency, the Maryland Department of Health's HealthChoice Helpline has transitioned to a voicemail system, effective immediately. When members call the line (1-800-284-4510), they will be instructed to leave a voicemail with their name and contact information. HealthChoice Helpline staff will then call the participant to assist with their issue. "No caller ID" may show when staff return the call.
The voicemail option will be available Monday through Friday from 8 AM to 5 PM.
Do you want to stay up-to-date on COVID-19 in Maryland?
The Maryland Department of Health created a Medicaid COVID-19 Participants Updates Webpage. This page provides the latest Medicaid information during the COVID-19 outbreak. For more general information about the Coronavirus (COVID-19) in Maryland, please visit The Hogan Administration’s COVID-19 Response website and Maryland Department of Health's COVID-19 website.