Interpreter Service for those people who do not speak English
If you do not speak English, you may have someone call Member Services for you toll-free at 1-888-404-3549. MedStar Family Choice has interpreters to help members when visiting their doctors. We will also provide an interpreter to help non-English speaking members to read written information sent by Member Services.
Interpreter Service for those people who are deaf
If you are deaf or have trouble hearing, a TTY line is available. You may call 1-800-508-6975. In addition, members can access Maryland Relay for TTY assistance. MedStar Family Choice also has people available who can use sign language to help you when you see your doctor. You or someone who can speak for you must let the Member Services Representative know that you need an interpreter.
If you would like an interpreter to attend your doctor appointment, you may contact Member Services for assistance. Please provide us with as much advance notice as possible before the appointment.