Important Notice: As of October 1, 2017, the MedStar Family Choice contract to provide Medicaid services to residents in the District of Columbia has ended. Learn more >
MedStar Family Choice has a dedicated staff of Wellness Care Coordinators that work with our members to ensure that they are receiving the care they need. The Outreach team includes representatives that welcome members to MedStar Family Choice, assist in scheduling their first doctor’s appointment with a MedStar Family Choice provider, arrange for transportation when needed and make various wellness contacts. Our Wellness Care Coordinators also work on specific quality initiatives such as diabetic care, immunizations, well-child visits, pre-natal and post-partum care, and other women’s health issues.
Our new members receive a welcome letter containing information on how to schedule their initial health assessment. We encourage the members to call your office directly. However, if a member asks for assistance, we will perform a three-way call with your office, the member and the Wellness Care Coordinators to ensure that the member obtains an appointment within the timeframes outlined by the the Department of Health Care Finance.
Throughout the year, the Outreach Department will contact members to remind them if they are due (or overdue) for certain preventive services. If we contact you to schedule a member for an overdue preventive service, please work with us as much as possible to have this member seen quickly.
Wellness Care Coordinators can assist your office with interpreter services for members that are deaf or cannot speak English.
If a MedStar Family Choice member tells your office that transportation is an issue for them, the Outreach Department may be able to assist the member in obtaining transportation to his/her physician appointment.
If you are aware of members that may be behind in receiving preventive services, or requires any of the services outlined above, please use the Outreach Referral Form (PDF) and submit it to us so that we can assist you in bringing this member into care.
You may contact us Monday–Friday 8:00am-5:30pm at (855) 210-6203. Our fax number is (202) 243-5495. Faxes and voice messages left after hours will be addressed the next business day.