MedStar Family Choice Transportation Guidelines
Transportation requests should be made Monday through Friday, between 9 a.m. and 4 p.m. by calling 800-905-1722, option 1. Please have all appointment information (date, time, address and telephone number of doctor’s office) available when calling.
If it is determined that transportation is being abused, future transportation requests will not be authorized.
Bus tokens are sent by regular mail, so requests must be made 5–7 days before transportation is needed.
Tokens will only be provided for routine appointments (doctor appointments, eye appointments). Bus transportation will not be provided for mental health appointments, methadone appointments, prescription refill pick-ups, or physical, occupational or speech therapy appointments.
Two tokens are provided per passenger (one token to an appointment, one token back). You may add $0.35 to your tokens for an all-day bus pass.
Children under 5 years old do not require bus fare.
Urgent cab transportation will be provided if you or an eligible family member are ill, and require an urgent appointment at your doctor’s office, which will be verified before the cab transportation is approved. An urgent appointment is defined as a same-day appointment, or at the discretion of your doctor.
Cab transportation will be provided for OB doctor visits if your pregnancy is considered high-risk, documented by your OB doctor. This documentation must be provided to MedStar Family Choice before cab transportation is approved.
Cab transportation will be provided if you are more than seven and a half months (30 weeks) pregnant for OB appointments only.
Please make cab transportation requests as soon as you have your appointment information.
Check with your local Health Department
Your local Health Department may be able to provide transportation to your medical appointments if:
- You have an illness such as a heart or breathing problem.
- You have a condition that makes it difficult to ride the bus.
- You are not on a bus line.
There is a form that needs to be completed by your primary doctor and faxed to your local Health Department. Contact your Local Health Department for assistance.
- Anne Arundel County: 877-792-4005
- Baltimore City: 410-396-7007
- Baltimore County: 410-783-2465
- Charles County: 301-609-7917
- Harford County: 410-638-1671
- Montgomery County: 240-777-5899
- Prince George's County: 301-856-9555