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Satisfaction Surveys

PROVIDER SATISFACTION SURVEY

2016 Final Report (Based on 2015 Data) 

Each year, the State of Maryland surveys doctors for all of the health plans. The results are given to the Quality Improvement (QI) Department for review.

Overall, MedStar Family Choice was rated 78.4% in 2016. This score is lower than last year. But, this rating was higher than the other plans by almost 9%. Also, 90% of doctors said they would recommend MedStar Family Choice to their patients. 90% would recommend MedStar Family Choice to other doctors. The state also asks doctors different questions. Each question gets a score. Those scores then turn into measures. MedStar Family Choice compares measures every year. Then we try to make the low scores better.

MedStar Family Choice Opportunities for Improvement for 2017

MedStar Family Choice reviewed the survey for 2016. We plan to:

  • Tell doctors more about our services
  • Work together with offices to care for members
  • Teach offices about our case managers
  • Write better articles and letters
  • Make sure we have enough specialists
  • Make payments and billing better

MEMBER SATISFACTION SURVEY - ADULT

2016 Final Report (Based on 2015 Data) 

Each year, the State of Maryland surveys members of all of the health plans. They ask questions about adults, children, and children with chronic conditions (CCC). The results are given to the Quality Improvement (QI) Department for review.

Adult members were asked to rate their Doctors, Health Care, Health Plan, and Specialist. MedStar Family Choice did better than last year in all four areas. MedStar Family Choice beat the health plan average in all four areas too.

Members are also asked questions for seven categories. These measures are:

  • How Well Doctors Communicate
  • Getting Needed Care
  • Getting Care Quickly
  • Customer Service
  • Shared Decision-Making
  • Health Promotion and Education
  • Coordination of Care

MedStar Family Choice got better in six out of the seven areas since last year.  We also beat the health plan average in those six areas.

MEMBER SATISFACTION SURVEY - CHILD

2016 Final Report (Based on 2015 Data) 

General Population:

The state of Maryland also surveys members with healthy children. They ask members to rate their Doctor, Health Care, Health Plan, and Specialist. MedStar Family Choice did better in two of these areas compared to last year. 

They also ask questions in the same seven categories as adults. MedStar Family Choice did better in four of the areas. MedStar Family Choice also beat the health plan average in six out of the seven areas.

CCC Population:

The state of Maryland also surveys members with children that have an illness. They also ask members to rate their Doctor, Health Care, Health Plan, and Specialist. MedStar Family Choice did better in all four areas compared to last year. 

This survey has questions in 12 categories. It has the same seven categories like the other surveys. It also has questions about:

  • Access to prescription medication
  • Access to specialized services
  • Personal doctor who knows your child
  • Getting needed information
  • Coordination of care for children with chronic conditions.

MedStar Family Choice’s rates went up in 9 of the 12 categories from last year. We also beat the national average in eight of the areas.

Overall

MedStar Family Choice is pleased with the results from the surveys. We have been working hard to do better. However, there are still some areas that need to be addressed. We are going to work on some things shown below.

MedStar Family Choice Opportunities for Improvement for 2017

  • Keep training customer service
  • Look for more doctors and specialists
  • Teach providers about ways to treat you better
  • Teach our members more about our programs
  • Survey members during the year
Information current as of: 07/25/17