Need Assistance?  Call  1-888-404-3549

Benefits FAQ

How can a member get a new card?

To order a new card, contact MedStar Family Choice Member Services at 1-888-404-3549.

How can a member find local doctors?

Contact MedStar Family Choice Member Services at 1-888-404-3549, or in the Provider Directory on this site.

How can a member change doctors?

To change doctors, call MedStar Family Choice Member Services at 1-888-404-3549, and they’ll have a new card with your new doctor listed within 10 days.

Can a member see a new doctor before receiving a new card?

Yes, a member may use his/her current card until the updated card is received by mail.

Are referrals needed for substance abuse or vision providers?

No, members may see these providers for routine visits without the need for a referral.

How can I get transportation?

See Transportation Guidelines.

Information current as of: 09/13/17